LOOKSCENE
Refund policy
Updated 2026-09-14 · Invitation preview; paid terms apply when purchasing opens
Current status
No paid packages are available during the current invitation preview. Free trial credits are not purchases and cannot be refunded as cash. The paid-package rules below are proposed launch terms and will be confirmed before purchasing is enabled.
Unused packages: 14 days
For a future paid package, request a full refund within 14 days of payment if none of its credits have been consumed. Submit the request before the deadline, including the order reference and account email. Any active generation must be reconciled before determining unused eligibility.
Partly used packages and defects
Partly used packages are reviewed individually for technical faults, non-delivery, duplicate charges and rights under applicable law. Dissatisfaction with a style does not automatically entitle you to an unlimited redo or a full refund after use. This does not restrict remedies for a defective or misdescribed service.
Technical failures are credit handling
Each requested image reserves one credit. A successfully saved result consumes that reservation; a definite failure returns eligible credits. Partial success consumes only delivered images. A timeout may leave delivery uncertain: contact support with the job identifier rather than repeatedly submitting. Returning a generation credit is not a cash refund.
Aesthetic redos
The existing paid-order flow allows up to two eligible aesthetic redo images per purchase within seven days of payment, using the same original and style from the delivered job. Eligibility is checked in the studio. This is separate from technical-failure handling and does not apply as an unlimited free-trial benefit.
How to request help
Use Help & contact or open Credits & orders and choose Request help or a refund. Provide the sign-in email, order or transaction reference, purchase date and a short description. Do not send card numbers, passwords or identity documents. For a Paddle purchase, its receipt and buyer-support site also provide a payment-support route.
Review and approved refunds
We review the order, delivery and credit records and communicate the outcome. A request is not automatic approval. Approved refunds are processed through the payment provider, normally to the original payment method; settlement time also depends on the bank. Refunded service credits are revoked and cannot be reused.
Consumer rights
Mandatory cancellation, withdrawal and defect rights applicable to the buyer take precedence. The 14-day unused-package offer is an additional proposed service policy, not a claim that every country has the same statutory withdrawal period. For Paddle transactions, its buyer terms and refund policy also apply, without reducing mandatory rights.
Paddle buyer terms · Paddle refund policy · Paddle buyer support